Why are emstore products good for sensitive skin?
Our formulas are inspired by dermatological standards – free of fragrance, color, parabens and other irritants. All products are mild, non-irritating, non-comedogenic and safe for use even on sensitive or reactive skin.

Are emstore products tested on animals?
No. emstore is 100% cruelty-free. We do not test on animals at any stage of production.

Do your products contain fragrance or color?
No. All emstore skincare products are free of added fragrance, color or concealing agents.

Where are emstore products made?
All products are manufactured in state-of-the-art factories in China, in strict compliance with international quality and safety standards.

How do I check the status of my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this link to track your delivery in real time.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times will vary depending on your location.

What is your return policy?
We accept returns of unopened and unused merchandise within 14 days of receipt. Please refer to our Return Policy page for more details.

Can I use emstore products if I have eczema or rosacea?
Our products are gentle and suitable for most sensitive skin types, including those with conditions like eczema or rosacea. However, we recommend that you consult a dermatologist before trying any new skincare products.

How do I contact customer service?
You can reach us at [email protected] – our team is happy to answer any questions or concerns you may have.