At vanicraem, we’re thrilled to offer our skincare products to customers worldwide! We’re committed to delivering your orders safely and efficiently. Below are the details of our international shipping policy.

  1. Shipping Destinations
    We are proud to ship to most countries globally. If you’re unsure whether we deliver to your country, please contact our customer support team at [email protected].
  2. Shipping Time & Processing

Order Processing: All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times:

Standard International Shipping: 7–21 business days (depending on destination)

Express Shipping (where available): 3–7 business days
Please note that delivery times may vary depending on customs processing and local postal services. We do our best to ensure timely delivery, but delays due to customs or external factors may occur.

  1. Shipping Rates
    Shipping costs are calculated at checkout based on your location and the shipping method you choose. International shipping fees are calculated by weight and destination, and will be displayed before finalizing your order.
    Free shipping promotions may be offered from time to time, so check our site for special offers!
  2. Customs, Duties & Taxes
    International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for details regarding import regulations and applicable fees before placing your order.
  3. Order Tracking
    Once your order has shipped, you’ll receive an email notification with a tracking number. You can use this number to track your package via the carrier’s website. Please note that it may take a few days for the tracking information to be updated in the system.
  4. Lost or Delayed Packages
    If your package is significantly delayed or appears to be lost in transit, please contact us at [email protected]. We will assist in locating your package or provide solutions if necessary.
  5. Order Modifications & Cancellations
    We strive to process orders quickly, but once an order has been dispatched, we are unable to cancel or make changes. Please double-check your order before confirming the purchase. If you need to make adjustments before shipping, reach out to our customer service team as soon as possible.
  6. Returns & Exchanges
    Please refer to our Return Policy for detailed information on how to return or exchange your items. Please note that international returns are subject to specific guidelines, and customers are responsible for return shipping costs.

Thank you for choosing vanicraem — we’re happy to bring skincare to customers around the globe!