Last updated: [March 12, 2025]

Welcome to vanicraem! By accessing or using our website (https://www.vanicraem.com/), you agree to follow and be bound by the following terms and conditions. Please read carefully before purchasing or using our services.

  1. General Terms
    By using our website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian. You agree to abide by these terms and conditions and any applicable laws.
  2. Account Registration
    To make purchases or access certain features, you may need to create an account. You agree to provide accurate and complete information when registering and to keep your account information confidential. You are responsible for all activities that occur under your account.
  3. Product Information
    We strive to provide accurate product descriptions, including product images, ingredients, and instructions for use. However, we do not guarantee that all information is complete, current, or error-free. Product availability and prices are subject to change without notice.
  4. ORDERS AND PAYMENT

ORDER ACCEPTANCE: All orders placed on our site are subject to our acceptance. We reserve the right to cancel any order at our sole discretion for reasons including, but not limited to, product availability, pricing errors, or payment processing issues.

PAYMENT: All payments must be made by a payment method we accept. Prices are shown in U.S. dollars and do not include applicable taxes, duties, or shipping costs unless otherwise stated.

  1. SHIPPING AND DELIVERY

Shipping: We offer international shipping to most countries. Shipping costs and delivery times vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for detailed information on shipping times and costs.

SHIPPING DELAYS: Shipping times are estimates. While we strive to get your order to you as quickly as possible, we are not responsible for delays caused by customs, natural disasters, or postal service disruptions.

  1. RETURNS AND REFUNDS
    We accept returns of unopened, unused merchandise within 14 days of delivery. Please refer to our Return Policy for detailed instructions on how to initiate a return.
    Once we have received and inspected the returned merchandise, we will refund your original payment method. Shipping costs are not refundable.
  2. Intellectual Property
    All content on our website, including logos, trademarks, text, images and graphics, is owned by vanicraem or its licensors and protected by international copyright and trademark laws. You may not use, copy or distribute any content without our written permission.
  3. User Conduct
    You agree not to:

Use our website for any illegal purpose or to infringe any third party rights.

Transmit harmful content such as viruses, malware or spam.

Attempt to gain unauthorized access to our systems or networks.

  1. Limitation of Liability
    To the maximum extent permitted by law, vanicraem is not liable for any indirect, incidental or consequential damages arising from the use of our website or products. We are only liable for damages that are directly caused by our negligence or breach of contract.
  2. Privacy Policy
    Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use and protect your personal information.
  3. Applicable Law
    These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of China. Any disputes arising from these Terms shall be submitted to the competent courts of China for resolution, unless otherwise provided by applicable law.
  4. Changes to Terms
    We reserve the right to update or modify these Terms at any time. When we make changes, we will post the updated Terms on our website and update the “Last Updated” date at the top of the page. By continuing to use our website after the Terms have been changed, you accept the revised Terms.
  5. Contact Us
    If you have any questions or concerns about these Terms and Conditions, please contact us:
    Email: [email protected]
    Address: 10455 Oxford Mill Circle, Alpharetta, GA 30022

Thank you for choosing vanicraem. Thank you for your trust in our brand!